The examples below provide insight into how other Good or Outstanding rated services are succeeding in this area of inspection.
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Building strong community connections
The service created meaningful opportunities for people to remain connected with their local community throughout the year. Brook House hosted inclusive events such as Easter egg hunts, a summer fete and Bonfire Night celebrations, welcoming local families, friends and community members into the home. People also maintained links with the wider community by attending school productions, sports days, church services and local wellbeing and exercise groups. Relationships with local schools were particularly valued, with children visiting each month to read, play games and spend time with residents, helping to foster intergenerational connections. The service also supported work experience placements for local students and planned to help young people complete their Duke of Edinburgh Award, demonstrating a commitment to strengthening community partnerships and reducing social isolation.
Read more about this service .
Care provider: Brook House Care 国产乱伦
Date published: July 2026
Implementing the STOMP framework
The service worked closely with health and social care partners to ensure people's voices, choices and personal goals shaped the support they received. A strong example was the partnership with specialist community nursing teams and speech and language therapists to implement the STOMP (Stopping Over Medication of People with a learning disability, autism, or both) framework. This collaborative approach helped ensure psychotropic medicines were not used inappropriately to manage behaviour and supported staff to recognise when behaviours may indicate physical pain or unmet health needs. Compliance with the STOMP framework was monitored at both service and provider level, with positive feedback received from community clinicians, demonstrating how effective partnership working improved people's safety, wellbeing and quality of care.
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Care provider: Harry Priestley House
Date published: July 2026
Collaborative, Responsive, Community-Driven, Supportive
The provider clearly understood and carried out their duty to collaborate and worked in partnership, and services worked seamlessly for people. They always shared information and learning with partners and collaborated for improvement.
The provider had a strong working relationship with a local care agency. The provider ensured the agency staff worked with the same teams and received training specific to their needs, so as to ensure people had consistent support. This also enabled the provider to take on emergency care packages for people with multiple support needs.
The provider worked closely with local housing associations and spoke up for people when their needs changed. As a result, we saw housing associations made changes to people’s homes to prevent them from having to move and they could stay safe and comfortable in the future.
The service held fundraising events for a local charity that supported disabled people and their families. The charity told us,” ,,,,,, this has enabled us to provide support to hundreds of disabled children and their families across the island. Milford Del’s director is going to complete a 9,000 mile bike ride to raise additional funds…”
The service helped another local provider without charging them when there was an emergency evacuation of vulnerable people. The management team arrived at the scene within five minutes. They quickly found emergency accommodation for five people, helped them collect their personal belongings, and made sure they were safe. The people were happy with the support they received.
We saw numerous examples of where staff and leaders engaged with people to share learning that resulted in continuous improvements to the service. For example, regular audits and monthly engagement meetings.
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Care provider: Milford Del Support Agency
Date published: July 2025
Collaborative, Person-Led, Innovative, Community-Focused
The provider clearly understood and carried out their duty to collaborate and worked in partnership, and services worked seamlessly for people. They always shared information and learning with partners and collaborated for improvement.
The management team worked effectively with people, their representatives and staff to build a culture that focused on enabling people to be the best they could be; staff supported and encouraged people to achieve. Families we spoke with spoke very positively about their partnership with the service. We heard examples from relatives how the service worked in partnership with them to ensure people’s needs were safely met in the service. People and their relatives told us they would recommend the service to others.
The service worked collaboratively with an extensive range of health professionals and specialists to improve people’s health and wellbeing. We saw numerous examples of innovative collaborations between the service and other agencies, outlined earlier within this report. A health professional involved with the service said, “I have no concern regarding safety, and I found the new management to be approachable and keen on improving the provided service within the Rowans.”
The provider aspired to be a key player in improving care practices and outcomes for people, both at a local and a national level. They had been approached by commissioners to pilot a local authority initiative, the National Dementia Accreditation Award. The provider had mapped out the positive impacts for people living in the care home. The scheme would optimise the care home environment to meet the needs of people living with dementia in all stages; staff would become up to date with current best practice and the team’s knowledge and skills would improve.
Partnerships had been made within the community including links with a local school, visits by school children and a community volunteer. The activity co-ordinator told us how the service was integrating itself within the community; this benefited the well-being of people in the community as well as those who lived in the service. Strong partnerships were forming.
Effective processes were in place and embedded in the service to ensure partnership working with people, relatives, health professionals were maintained and to improve people's experiences, health, and wellbeing.
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Care provider: The Rowans Care 国产乱伦
Date published: June 2025
Engaged, Person-Centred, Collaborative, Community-Connected
The management team clearly understood and carried out their duty to collaborate and worked in partnership, and services worked seamlessly for people. They always shared information and learning with partners and collaborated for improvement.
The service had a positive approach to partnership working, ensuring they worked collaboratively with people, relatives and external partners. The service had engaged with others so people could thrive, have new experiences and live the life they choose. A visiting health professional told us, “They are an absolutely wonderful staff team, always friendly. They know people inside out and back to front. I would recommend the service to my family.”
An activity co-ordinator told us, “We ensure people remain connected to their local community. We have visits regularly from a local school and nursery, people love this. We decorated the service for Halloween and at Christmas, as a Santa's grotto. Halloween was really special, people put notices on their door to say if they wanted to be involved in trick or treating, and local children visited people. We also link in with the Curious Café, which is nearby, and run by people living with learning disabilities, our residents love it.” We saw photographs and videos of these events on the service social media page. This allowed relatives who may not live nearby to view the activities which were taking place.
The management and whole staff team actively welcomed us at our inspection, as they were keen to share the improvements which had been made at Hall Park. The management team spoke of their commitment to working effectively in partnership with external partners. A visiting health professional told us, “I have an excellent working relationship with the team here. All of the staff know about people and their needs, including the domestic and kitchen team. They are all really supportive.”
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Care provider: Hall Park Care 国产乱伦
Date published: March 2025
Inclusive, Community-Engaged, Preventative, Empowering
People and their relatives said, the provider sign posted them to other organisations that may be able to support people to maintain, and achieve further independence outside the service provided, and to prevent and minimise social isolation. This helped to improve people's quality of life and promote their social inclusion. To this end the service was involved with and inputs to a community based dementia inclusion project that is being rolled out. The impact of this was that people were re-introduced into their local community, their quality of life was improved immensely, and the possibility of social isolation greatly reduced. The service celebrated special days with people such as their birthdays, Christmas, and when doing welfare visits, sometimes taking them out for a coffee or something to eat. Any changes to people's health, medical conditions, or general welfare were appropriately shared with healthcare professionals, and recorded in their care plans.
Partners told us that the provider was very proactive in sign posting and supporting people and their relatives to other organisations that may be able to support them to maintain, and achieve further independence outside the service provided, and prevent and minimise social isolation. This helped to improve people's quality of life, and promote their social inclusion. A health care professional said, “There’s something different about this organisation with not only their commitment to people using the service, but also for others to be included in the community itself.”
Partners said the service was very committed to positively contributing to the Dementia Action Alliance in conjunction with the local authority, and community based businesses. It hosted a community event to promote people’s knowledge of dementia, and highlight the support, services, and products available locally, and nationally. The registered manager also gave presentations regarding caring for people with dementia, and how to keep your brain healthy.
The provider processes promoted, and maintained good working relationships with other external healthcare services to provide integrated care that met people’s support needs and enabled them to live as independently as possible, keep healthy and receive the ongoing healthcare support they required. Staff reported any health care concerns to the management team who alerted appropriate health care professionals. They also supported people to access community-based health care professionals, such as district nurses and to refer themselves to health care services, such as their GP, to maintain and promote continuing independence through joined up healthcare.
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Care provider: Walfinch Chiswick, Hammersmith & Kensington
Date published: January 2025
The benefits of community engagement
The service was an important part of its community. Staff had developed community links to reflect the changing needs and preferences of the people. There were a significant amount of collaborations between the home and the community.
For example, people and staff helped to collect and pack up contributions to the Ukraine Appeal. A local beekeeper donated some honey which the home used to make honey cakes. A local florist in Aylesbury donated hundreds of lilies and flowers to the home for their 'Westgate in Bloom' competition entry which was led by a keen florist in the home.
A number of local businesses donated items ranging from beauty products to roses, wine and vouchers when the home worked with them to promote small local independent businesses following the Covid pandemic.
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Care provider: Byron House Care 国产乱伦
Date published: January 2023
How volunteers are invaluable links into the local community
In this from the Care Exchange podcast, Paul Tolley talks about how investing in volunteers can support the service to link in effectively with the local community.
You can listen to the full podcast . Access our whole Care Exchange series here.
Read more about this service .
Care provider: New Directions Rugby
Date published: November 2022
How do the people you support help you to link in with local hospitals and other parts of the community
In this from the Care Exchange podcast, Paul Tolley talks about how he is mapping connections between the people his service supports and wider health organisations, as well as other parts of the community.
You can listen to the full podcast . Access our whole Care Exchange series here.
Read more about this service .
Care provider: New Directions Rugby
Date published: November 2022
Collaborating with and learning from other registered managers
In this from the Care Exchange podcast, Becky Coles talks about how as a new manager it has been beneficial to connect with other local managers, collaborating with them and learning from them.
You can listen to the full podcast . Access our whole Care Exchange series here.
Read more about this service .
Care provider: Away Day Care
Date published: February 2022
Driving social values through the local community
Being committed to UN Sustainable Development Goals on an organisational level, Manor Community will continue to drive its vision and direction through community work that drives social value, promoting equality through diversity training and supporting team members through perks such as counselling, medical insurance, and guidance on healthy lifestyles.
By encouraging a culture of continual learning and training, and looking at lessons learnt on a monthly basis, Manor Community has continued to thrive throughout the pandemic. They brought forward key learnings that they’ll continue to embed as part of their leadership and management approach in the future, consistently adapting to change and ensuring learning and reflection flow through all levels of their structure.
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Care provider: Manor Community
Date published: October 2021
How values are important when working with partners
In this from the Care Exchange podcast, Joseph Hughes explains how the organisation’s values are important when working collaboratively with others.
You can listen to the full podcast here and access our latest episodes of The Care Exchange here.
You can read the related CQC inspection report .
Care provider: City Care Partnership Ltd
Date published: May 2021
Connecting with other managers
In this from the Care Exchange podcast, Marlene Kelly explains how important connecting with other care managers is essential to support one another.
You can listen to the full podcast here and access our latest episodes of The Care Exchange here.
Read more about Marlene's service .
Care provider: Auburn Mere
Date published: February 2021