The examples below provide insight into how other Good or Outstanding rated services are succeeding in this area of inspection.
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Building empathy through immersive dementia training
The provider invested in innovative training to help staff better understand the experiences of people living with dementia. An external organisation delivered an immersive 'dementia bus' experience, simulating the challenges of living with dementia, with relatives also invited to take part. Staff also completed in-house training where they became a "resident for the day", experiencing the restrictions and frustrations that people with dementia may face. Staff described this training as "excellent" and said it gave them greater confidence in their roles. This investment demonstrated the provider's commitment to developing a skilled, compassionate and confident workforce, helping staff deliver high-quality, person-centred care with greater empathy and understanding.
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Care provider: Brook House Care 国产乱伦
Date published: July 2026
Well-trained, responsive staffing teams
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. Staff were safely recruited. There were enough staff to provide safe care and people did not have to wait to receive the support they needed. Staff were trained to provide support to meet people’s health and care needs. The staff team worked well together and made sure people received the care they needed at the right time. One member of staff told us, “We all work well together to cover the shifts. We will always work extra to cover a shift if we are short staffed.”
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Care provider: Green Acres Care 国产乱伦
Date published: May 2025
Compassionate, intuitive staffing
The management team made sure there were always enough qualified, skilled and experienced staff, who received thorough support, supervision and strong development opportunities. They worked together well to provide safe care that met people’s individual needs.
The management and staff team at Hall Park exhibited a high level of knowledge, skills and understanding of people’s individual needs and of ensuring best practice was followed. Staffing levels were sufficient to allow staff to spend meaningful time with people, which led to positive outcomes. Staff showed a genuine understanding of people and were intuitive when identifying people’s needs, rather than being task focussed. One person was described in their care plan as needing support to maintain a good fluid intake due to their clinical diagnosis. We saw a staff member gently encouraging this person, by asking them, “Shall we go to your house and have a cup of tea?” This person was being enabled by the staff member, who showed genuine care and empathy. We saw the person and staff member shortly afterwards sitting in the persons bedroom, enjoying a chat and a drink.
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Care provider: Hall Park Care 国产乱伦
Date published: March 2025
Proactive, trained, dementia aware staffing
We observed staff being proactive in anticipating people’s needs and providing people with assistance when this was required. We observed staff to use their skills and knowledge when supporting people living with dementia in a kind and dignified manner. The provider regularly reviewed staffing to ensure there was always enough staff available, staff confirmed this and told us when a people’s needs had changed staffing was increased to reflect this.
Staff had been recruited safely and safer recruitment processes had been followed to ensure people were suitable for their roles. Staff received a comprehensive induction when joining the service and ongoing training to support them in their roles. Staff spoke positively about the training they had received, one staff member told us, “The training has been brilliant, it’s in-depth and you can ask questions”. Staff received checks of their competency to ensure they carried out their roles safely.
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Care provider: Goldwell Manor Care 国产乱伦
Date published: January 2025
Exceptional staffing and training
Staffing levels at the service were exceptional and people always received the correct level of staff support. Staff were fantastically well trained and used this training to fully support people in all aspects of their lives. For example, staff had completed numerous training courses focused on supporting people living with learning disabilities and autistic people. As a result, they knew how to support people when they felt upset or anxious. For example, we observed occasions where people began to feel upset, and staff responded in a kind way to help them feel better. As a result of staff’s training and approach, people did not need to be supported with physical restrictions when they felt unhappy. This had a hugely positive impact on people’s quality of life. One relative said, ‘‘I cannot praise the staff enough. They are so professional and so well trained. When I think back to how upset [family member] used to get and now [staff] just know how to help them before it gets to that point. It is incredible.’’
The registered manager and provider continuously reviewed staffing levels to help ensure people had the support they needed to do what they wanted when they wanted to do so. This meant people had the full flexibility to do what they wanted at any time of the day. We observed people making the decision to leave the service and this was able to be supported immediately.
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Care provider: The Limes
Date published: August 2024
Drawing on your learning in the workplace
In this from the Care Exchange podcast, Aeon Anderson talks about how putting your learning into practice in the workplace can stop people being complacent from mandatory courses.
You can listen to the full podcast . Access our whole Care Exchange series here.
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Care provider: African Caribbean Community Initiative
Date published: May 2023
High staffing levels to meet people's care needs
Each person had a bespoke staff team. This ensured staff knew the person extremely well and provided consistent care and support.
There were always enough staff to support people. Where people's staffing levels were 2:1 and above these were never used in a restrictive way. People could choose who they were supported by for each activity and additional staff would do other tasks until they were needed.
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Care provider: Orbis Support Offices
Date published: March 2023
Timing shifts to meet people's needs
Staff were deployed in ways that met people's needs. The length, and timing, of shifts reflected how people like to spend their time, and their needs for consistency.
Where this meant staff needed to work long hours consideration was given, and actions taken to mitigate, to the potential unintentional impacts of this for both the staff member and the person. This meant staff were well supported and people received consistent and compassionate care and support.
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Care provider: Dimensions Dorset West
Date published: January 2023
Using workforce planning to develop my team and what we offer
In this blog we spoke to Les Latchman, Registered Manager at Radnor House about his approach to workforce planning.
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Care provider: Radnor House
Date published: November 2022
How I planned the introduction of nursing associates at Kineton Manor
In this blog, we spoke to Paula du Rand, Registered Manger at Kineton Manor Nursing 国产乱伦 who tells us how she identified the need for nursing associates at their organisation as part of her workforce planning.
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Care provider: Kineton Manor Nursing 国产乱伦
Date published: November 2022
How we provide a flexible approach to inducting new staff
In this Blog we hear from Julia Moor, the Quality and Compliance Manager for Harrogate Skills for Living. She talks to us about the organisation’s flexible approach to induction.
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Care provider: Skills for Living
Date published: August 2022
Please don鈥檛 go! Why the first 90 days of employment are so important
In this Blog, Neil Eastwood, CEO of Care Friends and author of ‘Saving social care’, gives his perspective on why efforts to reduce staff turnover in the first 12 weeks of an employee’s role are so valuable - and what works.
Care provider: Care Friends
Date published: August 2022
Creating the workforce of the future through work placements
In this Blog, Kirsty Armstrong, Registered Manager of Kelly Park Caring Agency, discusses how she has worked with local education providers to offer work placements for students and recruit younger people.
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Care provider: Kelly Park Caring Agency
Date published: July 2022
Supernumerary staff and coaching as part of induction
All staff are supernumerary for the first two weeks. This means they’re not doing regular duties but are getting an overview of the organisation and getting familiar with systems and processes.
New staff get job coaching from managers and work alongside experienced colleagues who are their designated mentors. They’re also given time to read each person-centred care plan for the people they’re supporting, as well as communication passports and other guidelines, so they quickly become familiar with the people we support and how the organisation works.
This is a two-way process, and Nexus makes every effort to learn about every new staff member by asking whether they’re happy to fill out a one-page profile. This profile tells the organisation a bit about the staff member, including what’s important to them and how best to support them at work.
Profiles are displayed with their photo in the community building, for both staff and people they support to see. Profiles encourage positivity within teams. Staff can identify what they like and admire about their new colleague, who in turn can let them know what support they need.
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Care provider: Lewisham Nexus (LN)
Date published: October 2021
Making the most of what people have learnt
In this from the Care Exchange podcast, Debbie Dry explains how they maximise staff training by ensuring it helps them to improve their colleagues’ understanding.
You can listen to the full podcast here and access our whole Care Exchange series here.
You can also read the related CQC inspection report .
Care provider: Windsor Lodge Care 国产乱伦
Date published: June 2021