The examples below provide insight into how other Good or Outstanding rated services are succeeding in this area of inspection.
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Investing in staff wellbeing
The provider had a strong focus on staff wellbeing, with a range of practical and emotional support systems designed to help staff feel valued and supported. A comprehensive benefits package included access to a wellbeing app and financial support services, helping staff manage their finances and reducing the need for high-cost borrowing. The registered manager was also a trained Mental Health First Aider, enabling them to recognise early signs of stress or emotional strain and provide timely support or signpost staff to additional help. Everyday gestures, such as providing free meals for staff, further reinforced a caring and supportive workplace culture, helping to maintain a motivated and resilient workforce.
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Care provider: Collingwood Court
Date published: July 2026
Building a skilled and confident workforce
The provider invested in staff development and wellbeing through a comprehensive programme of training, support and recognition. An established training academy delivered a structured induction tailored to individual learning needs, helping new staff develop the knowledge, skills and confidence to provide high-quality care from the outset. Staff also had access to extensive wellbeing support through a mobile app covering mental health, physical wellbeing, stress management, menopause support and financial wellbeing, including an early wage access scheme for earned pay. In addition, staff were recognised for their contribution through initiatives such as funded days out with their families. Staff said they felt valued and appreciated, demonstrating the provider's commitment to creating a supportive workplace where people could thrive.
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Care provider: Charterhouse Care 国产乱伦
Date published: June 2026
Exceptional staff support culture
The provider always cared about and promoted the wellbeing of their staff and was exceptional at supporting and enabling staff to always deliver person-centred care. Without exception, staff gave us very positive feedback about how well they were supported in their job roles. One staff member told us, “We are a lucky staff team. We have the best managers who really look after us. They care about our well-being and will always go above what they need to do to help us. If we have personal problems, they go all out to help us.” Another member of staff commented, “This is the best company I have ever worked for. The managers and the staff team are the best. The support is fantastic, and I feel valued and listened to.”
The registered manager and provider understood how important staff well-being was and how this directly impacted the support people received. They focused on having regular discussions both formally and informally with staff to make sure they had the right support to be the best they could in their job roles. They put measures in place to support staff in the best way possible. For example, if staff struggled with mental health well-being they were supported by the management team with coping strategies. This could include a change of hours, regular meetings to talk about how they were coping, and staff were offered the providers mental health helpline which offered sessions of cognitive behaviour therapy. This was completely confidential, and the staff could arrange this for themselves if they preferred.
A culture of developing staff to reach their potential had been established. Staff felt invested in, given the opportunities for self-development available to them. New staff were required to complete a comprehensive induction and did not work alone until assessed as competent in practice. Staff told us there was an excellent buddy system that ensured new staff had full support from a consistent and experienced member of staff. The provider’s training was completed by an in-house trainer and the registered manager. Having the training in-house allowed the management team to support staff further and deliver the training in a way that suited them.
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Care provider: Active 国产乱伦care
Date published: July 2025
Staff wellbeing actively supported
The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The provider supported staff through regular supervision and appraisal and helped them develop to their full potential. Staff told us the provider was keen to support them in their professional development.
Regular staff group and one-to-one meetings took place with staff where they were encouraged to raise any concerns they might have. Staff had access to a staff handbook and reasonable adjustments necessary were made upon employment and reviewed at regular intervals. If a staff member identified a concern regarding a protected characteristic, the provider committed to taking appropriate actions to support them.
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Care provider: Moorgate Croft
Date published: April 2025
Staff supported through challenges
The provider always cared about and promoted the wellbeing of their staff, and was exceptional at supporting and enabling staff to always deliver person-centred care. They supported staff with personal issues that affected them, including difficult financial circumstances or health conditions. The registered manager told us, “We want our staff to know that we care about them and want them to remember that especially when they’re going through a hard time. They’re not alone”.
We were given examples of specific times and situations where the provider had supported staff this included staff members dealing with sudden, personal emergencies requiring speedy time off as well as staff who required emergency support with their health or finances. The provider also worked with people to provide flexible working options where this was needed to support them to work. If needed, they had the support of occupational health to design optimal ways of working.
The provider worked to develop bespoke training and development plans to support staff to not only deliver person-centred care, but also to achieve their work ambitions.
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Care provider: Trinity 国产乱伦care
Date published: April 2025
Leadership models compassionate care
The management team always cared about and promoted the wellbeing of their staff and was exceptional at supporting and enabling staff to always deliver person-centred care.
One member of the management team expressed their passion for providing high quality care. They told us, “We have a great team here. I would never expect the care staff to be carrying out a task which I wouldn’t be prepared to complete myself. I have worked in many roles here and understand the specific role requirements and pressures our team can face.”
The registered manager led by example, showing a dedication towards people, their staff team and a genuine passion for improvement. They told us, “Our leadership team took the opportunity to visit each suite and department to share some initial reflections following your inspection and personally thank the staff for their ongoing hard work. For me as a manager, this was an incredibly positive and rewarding experience. I truly appreciated the feedback that made it possible to have that meaningful moment with the team.”
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Care provider: Wilford View Care 国产乱伦
Date published: February 2025
How to know and support your staff
In this from the Care Exchange podcast, Aeon Anderson talks about team meetings, supervision and other methods to get to know his staff and provide the support they need.
You can listen to the full podcast . Access our whole Care Exchange series here.
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Care provider: African Caribbean Community Initiative
Date published: May 2023
Cost of living support
The provider invested in the service to ensure the provision of the highest quality care and support and retention of staff.
Staff had recently received two cost of living bonuses alongside a pay increase. The provider pay staff their sleep-in allowance when they are on holiday, so they don't lose any money whilst on leave. Counselling sessions had been provided for staff who had experienced periods of difficulty.
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Care provider: Orbis Support Offices
Date published: March 2023
Setting time aside to support the team
In this from the Care Exchange podcast, Jo-Anne Wilson MBE talks about different initiatives to support staff wellbeing, ensuring they feel supported and do not take their concerns home.
You can listen to the full podcast . Access our whole Care Exchange series here.
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Care provider: Royal British Legion Nursing 国产乱伦
Date published: March 2023
Using staff engagement groups
There was a staff engagement group for all grades of staff who met regularly to discuss ideas for driving positive change. The aim of the group was to make Eglantine a more positive experience for everyone. The group attended engagement events and focused days regularly to discuss ideas. For example, the group had suggested setting up a menopause support group for staff.
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Care provider: Eglantine Villa
Date published: February 2023
Multiple opportunities and innovative ways to develop yourself further
The provider had a proactive support and appraisal system for staff, which recognised that continuing development of skills, competence and knowledge was integral to ensuring high-quality care and support. Records showed, and staff told the CQC there were several opportunities and pathways for staff to develop.
The provider had made a commitment to invest in staff individuals and grow their own staff. For example, two members of staff had qualified as nurse associates and an additional two had started the programme. These staff spoke passionately about the support they were getting and were grateful the provider saw the potential in them.
The provider had also planned care home assistant practitioner (CHAPS) training pathway for care staff. Staff felt extremely well supported to develop their skills and knowledge to meet people's individual needs.
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Care provider: The Royal Star & Garter 国产乱伦 - High Wycombe
Date published: January 2023
Free counselling sessions and a menopause group
Staff well-being was championed. Staff had access to wellbeing resources designed for front line workers which included free counselling sessions, dealing with prolonged stress at work and caring for yourself. A menopause group had also been started to support some of the staff team.
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Care provider: Burwood Nursing 国产乱伦
Date published: September 2022
Wellbeing pledge
Friends of the Elderly has introduced a new online workplace mental health platform as part of its ‘Wellbeing pledge’ to staff. Click here to learn more about what this charity which runs care homes, day care services and a grant giving service for older people living on low incomes has done.
Care provider: Friends of the Elderly
Date published: May 2022
Focus on making staff feel safe and what supervision and support is available
In this from the Care Exchange podcast, Ruth French talks about how her service introduced a valuable resource to support staff wellbeing, backed up by 1-2-1 and ongoing support for on-going dialogue.
You can listen to the full podcast . Access our whole Care Exchange series here.
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Care provider: Stow Healthcare
Date published: March 2022
Supervisions improve care delivery
There are many advantages to effective supervision, but a potentially lesser-known benefit is how it supports how happy employees feel at work. Lucy Knight, Registered Manager of Valerie Manor shares her insights.
Read the full blog here.
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Care provider: Valerie Manor
Date published: December 2021
1-2-1 counselling and other wellbeing support for the staff team
At Valerie Manor, we believe caring not only involves caring for our residents but each other, the whole team. For several years we’ve provided 1-1 or group counselling/reflection for staff if they need it for their physical or mental wellbeing.
As a company we also pay for all staff to have access to a BUPA helpline for free confidential advice around financial, physical or emotional problems. During the pandemic we’ve seen more staff and their families struggle financially, so we’ve also promoted and helped staff apply for grants from the Care Workers Charity which has been life-changing for so many. We believe that by caring for each other as a team, the residents will in turn be cared for well.
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Care provider: Valerie Manor
Date published: November 2021
Supporting wellbeing during the pandemic
Throughout the last few years, MHA has maintained a strong strategic focus on wellbeing which was elevated with the development of our Engaging Leadership programme in 2019.
Due to this strategic focus, MHA’s executive leaders and board were integral to the development and support of the plans to offer a broader range of wellbeing support for our colleagues during the COVID-19 pandemic.
As with all good social care providers, our people are incredibly important to us, so we knew it was essential to protect them and look after their mental and physical wellbeing through this unprecedented time.
Between March and December 2020, our wellbeing initiatives included manager wellbeing webinars in spring 2020, developed to support managers to have an opportunity to explore and share the early challenges they were facing through COVID-19, as well as an online wellbeing toolkit, executive leader wellbeing calls and regular Zoom meetings with our executive.
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Care provider: Methodist 国产乱伦s (MHA)
Date published: January 2021