The examples below provide insight into how other Good or Outstanding rated services are succeeding in this area of inspection.
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Enabling meaningful lives through activities
The service invested significantly in providing a wide range of meaningful activities that reflected people's interests and encouraged community involvement. People were supported to take part in individual and group activities both within the home and in the local community, including outings, exercise classes, baking, crafts and musical entertainment. Opportunities to build connections across generations were also encouraged, with local schoolchildren visiting to read, play games and spend time with residents. Families described how people regularly enjoyed activities such as animal visits, trips on the minibus and time in the garden. This varied programme helped people remain active, socially connected and engaged in activities that were meaningful to them.
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Care provider: Brook House Care 国产乱伦
Date published: July 2026
Creating a homely mealtime experience
The service adopted a flexible, person-led approach to mealtimes through its "breakfast club" initiative, giving people genuine choice over when they ate and what they had for breakfast. Rather than following a fixed routine, people could attend when they wished and choose from a wide range of options, including cooked breakfasts, continental choices, pancakes and fresh fruit. Mealtimes were also used to strengthen relationships, with staff sitting alongside people to share lunch and conversation, creating a warm, sociable atmosphere. In the evening, a hot chocolate trolley followed by a film helped establish familiar, comforting routines, contributing to a homely environment where people could relax, socialise and end the day feeling settled.
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Care provider: Collingwood Court
Date published: July 2026
Creating meaningful opportunities for connection and purpose
The service offered a wide range of meaningful activities shaped by people's interests and feedback. A "What's On" planner, displayed throughout the home and in individual rooms, helped people choose from regular outings, live music, gardening, games and church services. People also influenced decisions through residents' meetings, helping shape activities, menus and daily life. Community initiatives, including a "shed" project and community gardening scheme with raised flower planters, gave people opportunities to develop skills, contribute and build social connections. The on-site café and restaurant provided welcoming spaces for people, relatives and visitors to spend time together. The provider also responded quickly to feedback, rebooking popular live music performances to ensure activities continued to reflect people's preferences and interests.
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Care provider: Charterhouse Care 国产乱伦
Date published: June 2026
Personalised care respects individuality
The provider treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The provider took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.
Care plans were highly personalised and regularly reviewed with input from the individual, their families, and relevant professionals. Plans reflected not only clinical needs but also personal goals, cultural preferences, and lifestyle choices. For example, we saw how 1 person’s care plan supported them to be cared for in a clinical way to protect them and their condition, however, this person was highly independent with lots of aspects of their life. They required staff to have a understanding of them and use their knowledge to determine how much the person was able to do each day.
Staff showed deep respect for each person's identity, including their cultural background, religious beliefs, gender identity, and personal history. One person was fully supported to express themselves however, they felt defined them and staff worked closely with them and others to ensure this was respected.
People were actively involved in decisions about their care. Staff encouraged autonomy and supported individuals to make choices about their daily routines, meals, and activities. This approach fostered a sense of independence and dignity.
The provider prioritised continuity of care, ensuring that people were supported by familiar staff who knew them well. This helped build trusting relationships and allowed staff to respond sensitively to changing needs and preferences.
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Care provider: Libertatem Healthcare Group Ltd Head Office
Date published: July 2025
Choices respected, goals achieved
The provider treated people as individuals and made sure people’s care and support met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.
People were involved in their care and support and their preferences were discussed, recorded and respected. People’s care plans included their goals and aspirations. This included where they lived, their relationships and other aspects of life. People were supported to work toward and achieve their goals.
People’s choices were respected and facilitated. One relative said, “[My family member] is free to do what they want,” and went on to tell us their family member’s favourite activities, which staff facilitated. Another relative said, “[My family member] went on holiday with a staff member last year. [The staff team] sorted it all out. They stayed in a caravan with a hot tub, which [my family member] loves doing.”
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Care provider: Rotherham Regional Office
Date published: June 2025
Individual goals actively supported
The service treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The provider took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.
People were encouraged to follow their goals and aspirations at Hall Park. The management team told us how one person was a very keen rambler, prior to moving into the service. Staff supported this person to undertake a sponsored walk, to another service within the provider brand. This service was 14 miles away, so this involved significant planning, staffing and support. This person and the staff team had really enjoyed this experience, and photographs were saved in their activity records showing this. A relative told us, “There are always staff around and you can always find someone, but staff don’t invade residents’ space. I haven’t noticed any difference at weekends, the pace is slower, but they still have activities. I get a weekly plan emailed to me.”
The service had a life enrichment planner, detailing events which people may wish to participate in. The service employed dedicated activity co-ordinators, to ensure people had a range of tailored activities. The service had access to a minibus, to allow people safe transport. The management team explained their plans to ensure the relevant training was in place to ensure a person who used an adapted wheeled vehicle could participate in upcoming events.
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Care provider: Hall Park Care 国产乱伦
Date published: April 2025
Person-centred care fosters fulfilment
The provider treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The provider took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.
Care plans contained information about how staff should support people, which was very clear, “[Person] wants staff to speak softly and engage in small talk before providing care [person] feels more confident when [persons] caregivers use therapeutic touch and physical reassurance.”
Staff understood the importance of understanding people’s needs and providing care in a person-centred way. One staff member told us, “I assist people to maintain a fulfilled life in the way they choose no matter their condition.”
People were supported to maintain relationships that were important to them and to follow their interests and hobbies. One person told us, “The other day the sun was shining and all I wanted to do was go outside, so a carer took me out and left me in the sun for half an hour it was lovely.”
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Care provider: Cleeve Lodge
Date published: April 2025
Relating to the people you support
In this from the Care Exchange podcast, Aeon Anderson talks about how recruiting people from local communities can understand some of the challenges others from the community face.
You can listen to the full podcast . Access our whole Care Exchange series here.
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Care provider: African Caribbean Community Initiative
Date published: May 2023
Bespoke support models to meet religious beliefs
All support staff had equality and diversity training each year, to ensure they were regularly refreshed in this area. The service supported unaccompanied asylum seekers, so religious texts were provided, and bespoke support models were implemented to ensure religious beliefs and practices were supported and respected in-service, such as a signal from a service user to highlight that they were praying.
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Care provider: Kingdom Youth Services
Date published: March 2023
Adapting people's homes to meet sensory needs
Staff were calm, focussed and attentive to people's emotions and support needs such as sensory sensitivities.
This attention to detail meant that people lived in homes that were adapted to meet their sensory needs. Where this was not possible staff, and senior managers, advocated robustly for people and this persistence and commitment to people had led to people securing housing that met their specific needs.
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Care provider: Dimensions Dorset West
Date published: January 2023
A coordinated plan to develop a trusting relationship
Equality, diversity and a human rights approach to supporting people's privacy and dignity was well embedded in the service. For one person this involved a coordinated plan to support them to engage with the service. This involved meeting care staff in a safe space, developing trust and gradually increasing the care staff team.
The person was anxious about change and this included their personal appearance. Staff worked over an extended time period to develop a trusting relationship. This was based upon respecting the person's lifestyle choices, but through gentle support the agency kept the person safer than they would have been. This planned approach enabled the agency to succeed in in supporting the person where others had not.
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Care provider: Primary 国产乱伦care Limited
Date published: December 2022
Supported to pursue and maintain personal relationships
People had been supported to pursue and maintain personal relationships. One person was supported to go clubbing with their friends and met a partner, who they go clubbing with. Another person had a 'boyfriend' from their day service: staff helped the person to understand relationships and boundaries.
Another person told their staff they wanted a partner and staff supported them to learn about sexual health. Staff developed a personalised support plan for the person to enable them to safely explore and learn about their sexual needs. This required staff to work in creative ways to overcome barriers associated with their autism.
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Care provider: Avenues South East
Date published: November 2022
Hiking expeditions
This features the people and staff from City Care Partnership, an outstanding rated service that supports people with learning disabilities. The organisation provides a wide range of different activities including hikes into the surrounding countryside.
The film showcases how the staff support people on this regular activity, providing the opportunity for both parties to get to know one another more and enjoy a healthy and happy time together.
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Care provider: City Care Partnership
Date published: March 2022
Creating safe spaces to talk with staff about LGBTQ+
In this from the Care Exchange podcast, Sanjay Dhrona talks about his own experiences of coming out to the people and staff he supports, as well as how to create safe spaces for staff to learn about LGBTQ+ in the workplace.
You can listen to the full podcast . Access our whole Care Exchange series here.
Read more about this service .
Care provider: The Close Care 国产乱伦
Date published: January 2022