The examples below provide insight into how other Good or Outstanding rated services are succeeding in this area of inspection.
Use the filter to choose different types of examples or select based on related prompt.
Continuity of care
People consistently described receiving care from the same small team of carers, enabling staff to build trusted, long-term relationships and develop a detailed understanding of each person's individual needs, preferences and routines. Rather than having different carers at each visit, people were supported by familiar staff who knew how they liked their care to be delivered and could recognise subtle changes in their wellbeing. Relatives said this continuity gave them confidence that their family members were receiving consistent, compassionate support from carers who genuinely knew them. The continuity of care also helped people feel safe, respected and at ease, while enabling staff to provide personalised care that reflected people's wishes and promoted their dignity and independence.
Read more about this service .
Care provider: Oxford Beaumont
Date published: July 2026
Creating time for meaningful relationships
Kindness and compassion were embedded throughout the service, with staff across all roles demonstrating genuine care and respect for people. Staffing levels enabled staff to spend meaningful time with people beyond delivering care tasks, whether providing reassurance when someone was distressed, engaging in conversation or supporting them to take part in activities both inside and outside the home. Staff spoke passionately about the importance of helping people stay stimulated and socially connected, highlighting the positive impact of the activities team. One staff member commented, "The home has a lovely environment; it is good that we get the time to chat to people." This emphasis on relationships and unhurried care helped people feel valued, supported and emotionally secure.
Read more about the service .
Care provider: Brook House Care 国产乱伦
Date published: July 2026
Promoting dignity through personalised dining
The service promoted dignity by ensuring people requiring modified texture diets could enjoy meals that looked as close as possible to their original form. Kitchen staff used creative presentation techniques so that pureed meals remained visually appealing and recognisable, helping people enjoy the same dining experience as others. For example, a pureed birthday cake was carefully prepared to retain its appearance, preserving the celebration and sense of occasion. This thoughtful approach helped people feel included and respected, reducing the impact of dietary restrictions on their daily lives. Relatives also recognised the culture of dignity throughout the service, with one commenting that every member of staff, from the handyman to domestic staff, treated residents with compassion and respect.
Read more about this service .
Care provider: Collingwood Court
Date published: July 2026
Kindness, dignity, trust
The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
People told us staff were kind. One person told us about how staff has supported them when they were in a time of crisis. Following any crisis staff always asked people whether their actions and support were how the person wished to be treated. People told us they had developed trust with staff. Our observations showed this and that people were treated with kindness, dignity and respect. Staff always knocked on people’s doors and waited for their permission to enter. Staff treated people’s personal property and space with respect. One staff member explained, “We get to know them [people], spend time with them. Make them feel better. Treat them as family and offer help. Really build relationships and have the time to do that.”
Staff notes when recording people’s care was dignified and respectful. However, when we spoke with staff some used an informal term rather than the expected professional language. We discussed this with the registered manager, who confirmed this would be discussed during team meetings.
Read more about this service .
Care provider: Cornerstone At The Park
Date published: July 2025
Kindness beyond job roles
The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. People and relatives told us that the support they received was vital to them and their families.
We saw numerous examples of where staff went over and above their roles. For example, staff took people out for their birthdays in their own time. One person had mentioned to staff that they had never tried a [name of fast-food outlet] meal but had seen it advertised on TV. The staff member brought them a meal from the [fast-food outlet] on their next call. We were told the person became quite partial to this and had a meal from there regularly.
Staff were highly motivated and demonstrated real empathy and compassionate understanding for people. For example, staff felt it was really important to celebrate people’s birthdays and people always received a card from the staff team on their birthday and tried to make big birthdays special for people. One person had a milestone birthday so 2 staff members took them to a local country estate for afternoon tea and champagne in their own time. The rest of the staff team completed a video for the person to watch on their birthday. This made the person feel very special and the family expressed their gratitude by making a cake for the staff team to share.
Read more about this service .
Care provider: Active 国产乱伦care
Date published: July 2025
Kindness reduces restrictive practices
Without exception, people and their relatives spoke positively about their/ their family members support and the kind and caring nature of the staff team. Staff spoke about people knowledgably and with kindness and compassion. They always made sure people were happy with what was happening and how they were being supported.
The kind, caring and compassionate support staff gave to people had resulted in them being able to successfully live at the service for extended periods of time. This had not been possible for people in the past. Staff were incredibly knowledgeable about how to be kind and compassionate when people were feeling upset or anxious. People were living with very specific support needs, including how they showed how they were feeling when they felt upset or anxious. In the past, people had needed support with this in the form of physical support from staff members or through the use of PRN medicines, which helped them feel calmer.
For all the people living at the service, the need to use physical support or medicines had reduced significantly. This was because of the way staff supported people in a kind and respectful way when they felt upset, using words and language to help people feel calmer and giving them the space to feel better. The massive positive benefits for people not needing to be supported with restrictive practices as a result of this were amazing. People were now very happy and relaxed living at the service.
One of the providers key values was treating people with dignity and staff fully understood and embraced this value. People took part in activities that were very personal to them but still needed support from staff to take part in this. This had been fully supported by the management and staff team who handled this delicately and respectfully, fully supporting people to take part in these activities in a dignified way. We were shown multiple pieces of evidence showing the massive positive impact this had for people. Staff had also taken the time to make ‘profiles’ about themselves including what their preferences were and what was important to them. These were shared and on display for people so they could share in the understanding of how important being kind and compassionate to each other is.
Read more about this service .
Care provider: Pathway House
Date published: June 2025
Kindness empowers independent living
The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect. Members of people’s support teams were kind and caring. They knew people they supported and were able to communicate with them effectively. For example, a support team had learned a person’s own, unique language so they were able to understand and support the choices the person made. People were able to live independently with their core staff support team. We saw clear evidence people had made improvements since coming to the service and the support provided enabled then to make sustained improvements as people’s confidence and independence continued to develop. A family member told us, “[The members of staff] are special people in [person’s] life and in ours too. [Person] is living their life with opportunities we never thought possible and they are happy. We are so grateful. Long may it continue.”
Read more about this service .
Care provider: hcs Supported Living
Date published: June 2025
Building a family of trust
In this from the Care Exchange podcast, Aeon Anderson talks about how instilling working as a family within their mental health service and building trust is essential to providing good care.
You can listen to the full podcast . Access our whole Care Exchange series here.
Read more about this service .
Care provider: African Caribbean Community Initiative
Date published: May 2023
Independence for married couples
Staff used innovative and individual ways of involving people and their family, friends and other carers in their care and support plans, so that they felt consulted, empowered, listened to and valued. People were fully consulted about decisions that impacted on their care.
For example, there were married couples living in the home. Following discussions with them and their relatives it became clear none of them wished to share bedrooms. As such the provider accommodated them in rooms near to one another to allow them to easily continue with spending quality time together in privacy if they want to whilst respecting their choices.
Read more about this service .
Care provider: The Royal Star & Garter 国产乱伦 - High Wycombe
Date published: January 2023
Creating a caring culture
In this from the Care Exchange podcast, Marlene Kelly explains how she helped to embed a caring culture when she joined the home as a new manager.
You can listen to the full podcast here and access our latest episodes of The Care Exchange here.
Read more about Marlene's service .
Care provider: Auburn Mere
Date published: January 2021